Support Engineer (Consultant)

Aickman and Greene

RM2.8-3.4K[Bulanan]
Hibrid - Laguna5 - 10 Tahun PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Elaun

    Elaun Telekomunikasi, Elaun Pengangkutan

  • Pengiktirafan dan Ganjaran Pekerja

    Bonus Prestasi

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig, Philhealth, SSS/GSIS

  • Insurans Kesihatan & Kesejahteraan

    Insurans Hayat, HMO

  • Cuti & Pelepasan

    Cuti Hari Jadi

Baca Lebih Lanjut
  • Support transfer customer inquiries from Global Customer Care through available communication channels while ensuring process compliance.
  • Upgrade automatically generated cases through targeted inquiries as per process specifications.
  • Create cases in the CRM system for Laboratory Materials, Digital, or Clinical sectors.
  • Direct non-regulatory cases to the appropriate sub-process.
  • Provide process-compliant support for various levels of system impairments, from minor (Class I) to severe (Class II) and critical (Class III).
  • Offer customer support and problem-solving in local or English (additional languages optional) in collaboration with other support locations.
  • Follow process compliance (according to WI or other specifications) to trigger sub-processes and find solutions within the CRM system.
  • Collaborate with internal third-level support, such as developers or external partners, when solutions are unsuccessful.
  • Maintain complete and accurate case records in the CRM system following established processes.


Qualifications:

  • Engineering graduate, 4-year course, Dental Assistant, Commercial Training. For Clinical support, Dentistry graduates with 5 years of experience.
  • 2–3 years’ experience in dealing with customer/telephone support.
  • Knowledgeable in CRM systems, MS Office.
  • Knowledgeable in the following:
  • 3Shape Dental System / TRIOS / 3Shape Unite / 3Shape Scanners
  • Designing [basic or advanced and how many units (teeth) per day of Crowns, veneers, implants, Digital Dentures.
  • Digital CAD workflow: Creation of order form > Scanning from 3Shape Scanners or import of scans from 3rd party Scanners > Design > Milling / 3D Printing / Laser Sintering.
  • Minor troubleshooting of 3Shape Communicate System (Good to have).
  • Basic-advanced Windows troubleshooting (firewall/path files/software installation).
  • Knows basic dental terminologies (Tooth numbering Systems/Nomenclature, Anatomy and Morphology of a tooth).
  • Differences and uses of Dental Laboratory Materials.


Khidmat PelangganPenyelesaian MasalahBersifat KepimpinanEtika Kerja Yang TeguhKemahiran BerorganisasiKemahiran Interpersonal
Preview

Chino Angelo Dizon

HR OfficerAickman and Greene

Aktif dalam masa tiga hari

Tempat Bertugas

Nuvali. Santa Rosa - Tagaytay Rd, City of Santa Rosa, 4026 Laguna, Philippines

Disiarkan pada 14 November 2025

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