Key Responsibility:

• Double checking the progress of assigned engineer's troubleshooting on certain desktop/laptop's technical issues
• Coordinating with the suppliers regarding requesting, receiving, and updating of latest repair status of ordered replacement parts
• Monitors and schedules for return of faulty parts to

supplier

Qualifications:

• Graduate of Information Technology or any related course
• Fresh graduates with customer service/call center experience are encouraged to apply.
• Computer Literate
• Knowledgeable on basic troubleshooting, parts
• Good communication and customer service skills
• Excellent problem solving and organization skills
• Self-motivated and flexible to work with negligible supervision
• Able to meet deadlines along with working under pressure