Description

• Provide exceptional technical support to customers regarding consumer electronics products.
• Diagnose and troubleshoot technical issues over the phone, via email, or through chat.
• Educate customers on product features and best practices to enhance user experience.
• Document customer interactions and maintain accurate records of issues and resolutions.
• Collaborate with team members to resolve complex issues and improve support processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: at least 6 months of BPO experience if below 2 years college
• Skills and Competencies: Strong communication skills and technical support capabilities.
• Qualities and Traits: Excellent negotiation and time management skills.
• Responsibilities and Duties: In-depth product knowledge to assist customers effectively.
• Working Conditions: Fast-paced environment with the ability to manage multiple support requests.