We are looking for a Medical Technical Support Specialist with a background in Medical Technology or Clinical Laboratory to join our growing team. In this role, you will provide high-quality technical assistance and customer support for in-vitro diagnostics (IVD) devices and laboratory systems. You’ll work closely with customers, field engineers, and internal teams to troubleshoot issues and ensure optimal product performance.

This is a great opportunity for licensed Medical Technologists or IVD Field Engineers seeking a transition into a support-focused role.

Key Responsibilities

• Provide remote technical support for IVD devices and laboratory systems to clients and healthcare professionals
• Troubleshoot and resolve technical issues related to instrument performance, software, or user application
• Document cases, resolutions, and follow-up actions in the ticketing system
• Collaborate with field service engineers and product specialists to escalate and resolve complex issues
• Maintain product knowledge through continuous learning and training sessions
• Ensure timely and accurate communication with internal and external stakeholders

Qualifications

• 3 to 5 years of experience in Medical Technology, Clinical Laboratory, or related IVD field
• Strong understanding of clinical laboratory workflows and diagnostic equipment
• Good English communication skills – both verbal and written
• Experience in technical support, customer service, or field engineering is an advantage
• Open to Field Engineers in the IVD industry who are willing to shift into a technical support role
• Strong analytical and problem-solving skills
• Proficiency in using support tools, CRM systems, or remote troubleshooting platforms is a plus
• Willingness to work flexible hours depending on customer needs or global support requirements