Company Profile: An IT BPO company recognized as the leading global provider of comprehensive and innovative IT services that help clients adapt to the digital world.

Position: Korean Technical Support

Industry: BPO Company

Location: Quezon City 

Salary: Php 100,000 - Php 115,000 Monthly 

Schedule: Shifting with graveyard shift 

Benefits:

• HMO
• Government Mandated Benefits
• 13th Month Pay
• Performance and Attendance Bonus
• Night Differentials

Requirements:

• Filipino who fluent in speaking, reading and writing Korean
• Korean National in Philippines
• Bachelor’s Degree graduate 
• Knowledgeable in Service and Basic Troubleshooting
• With IT Helpdesk Experience

Responsibilities

• Handling customer technical support cases through phone, email and chat
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Properly answer questions regarding the account being handled
• Resolve technical issues related to network interruptions

Recruitment Process:

• Resume Screening
• Initial Interview
• Final Interview 
• Language Assessment
• Job Offer