Technical Support Representative (Hybrid Setup)

Risewave Consulting Inc.

RM1.4-1.7K[Bulanan]
Hibrid - Bandar QuezonSiswazah Baru/PelajarSarjana MudaKontrak
Kongsi

Keterangan Kerja

Manfaat

  • Pengiktirafan dan Ganjaran Pekerja

    Bonus Prestasi

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig, Philhealth, SSS/GSIS

  • Insurans Kesihatan & Kesejahteraan

    Insurans Kesihatan, HMO

  • Cuti & Pelepasan

    Cuti Sakit, Curi Percutian

  • Keseimbangan Kerja-Kehidupan

    Bekerja dari rumah

Baca Lebih Lanjut

This position is required to perform basic and advanced support for alarm management and to professionally handle, monitor and process refrigeration and HVAC alarms, including but not limited to: diagnosing, interrogating, troubleshooting via connecting to customer software, relaying refrigeration / HVAC alarms, and other customer requests pursuant to customer specifications for a 24/7 department operations. This position is also required to answer inbound calls, service requests, confirm work orders, perform graph analysis and troubleshooting of refrigeration and HVAC alarms of Basic and Resolution Food Retail customers.


Responsibilities And Outputs

Alarm Management & Smart Dispatch

  • Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers.
  • Deliver alarm information with accurate documentation by calling or sending email to external customers.
  • Provide sound decision based on alarm history and graph analysis.
  • Update and confirm completed work orders pursuant to customer procedures.
  • Answer inbound and transferred calls and address them as necessary


JOB SPECIFICATIONS

EDUCATIONAL BACKGROUND

  • Graduate of any 4-year degree Work Experience Or Training
  • Fresh graduates are acceptable
  • Preferred with experience gained from interactive customer service and related functions.
  • Background in offshore service operations is an advantage
  • Good English communication skills is a MUST
  • Contractual position for 6 months


Work location: West Avenue, Barangay Bungad, Diliman Quezon City

Work setup: Hybrid (3x RTO/week)

Work Schedule: Midshift/Nightshift

#wearehiring

Preview

Jewel Mae Manuel

RecruiterRisewave Consulting Inc.

Balas Hari Ini 0 Kali

Tempat Bertugas

SM Cyber West. West Ave, Project 7, Quezon City, Metro Manila, Philippines

Disiarkan pada 16 December 2025

Risewave Consulting Inc.

101-500 Pekerja

Sumber Manusia

img
Staffing and Recruitment

Lihat pengambilan kerja

Laporkan

Peringatan Keselamatan Bossjob

Jika jawatan memerlukan anda bekerja di luar negara, sila berhati-hati dan berhati-hati dengan penipuan.

Jika anda menemui majikan yang mempunyai tindakan berikut semasa pencarian kerja anda, sila laporkan segera

  • menahan ID anda,
  • menghendaki anda memberikan jaminan atau mengumpulkan sesuatu,
  • memaksa anda untuk melabur atau mengumpul dana,
  • mengumpul faedah haram,
  • atau situasi haram yang lain.
Tips
×

Some of our features may not work properly on your device.

If you are using a mobile device, please use a desktop browser to access our website.

Or use our app: Download App