Description

• Provide exceptional customer support via phone, email, and chat.
• Assist clients with product inquiries and technical support during the pre-sale and after-sale process.
• Process orders, returns, and exchanges efficiently.
• Collaborate with technical teams to resolve complex customer issues.
• Maintain accurate records of customer interactions and feedback.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 1-3 years
• Skills and Competencies: Proficient in English; strong pre-sale and after-sales technical support abilities
• Qualities and Traits: Excellent communication and problem-solving skills
• Responsibilities and Duties: Ability to handle multiple inquiries and prioritize tasks effectively
• Working Conditions: Office-based with some flexibility for remote work