• Provide timely and effective chat support to customers regarding their queries and issues.
• Assist customers in troubleshooting and resolving problems through ticketing systems.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with team members to improve service quality and customer satisfaction.
• Follow up on escalated tickets to ensure prompt resolution.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–1 year of experience in customer service or chat support
• Skills and Competencies: Excellent communication skills, both written and verbal
• Qualities and Traits: Strong problem-solving skills and attention to detail
• Working Conditions: Ability to work in a fast-paced environment
• Responsibilities and Duties: Willingness to learn and adapt to new technologies and systems