Contact Center Trainer C2

Pro Integrate PH

RM4.4-5.1K[Bulanan]
Di lokasi - Taguig5 - 10 Tahun PengalamanPendidikan tidak diperlukanSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS

Penerangan

  • Facilitate end-to-end training programs for new hires and existing agents in collections.
  • Deliver refresher courses, batch training, and coaching sessions to enhance agent performance.
  • Design and implement training modules aligned with collection strategies, objection handling, call flow optimization, and regulatory compliance.
  • Collaborate with operations and QA to analyze agent performance and recommend focused interventions.
  • Ensure that training materials and delivery methods reflect industry best practices and compliance standards.
  • Monitor training effectiveness and provide continuous feedback and reporting.

Syarat-syarat

  • Minimum 10 years of experience in Collections Training, preferably in B2B/B2C setup.
  • Solid background in BPO training and Banking Operations, especially Retail Collections.
  • Strong command of collection techniques, compliance protocols, and call quality frameworks.
  • Proven success in delivering high-impact training programs and driving agent performance improvements.
  • Amenable to work onsite daily.
  • Willing to work Australian shift hours.
  • Can start immediately.
trainingcollection trainer
Preview

Engelbert Fortin

Recruitment Delivery ManagerPro Integrate PH

Aktif hari ini

Tempat Bertugas

Taguig. Taguig, Metro Manila, Philippines

Disiarkan pada 02 August 2025

Laporkan

Peringatan Keselamatan Bossjob

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Jika anda menemui majikan yang mempunyai tindakan berikut semasa pencarian kerja anda, sila laporkan segera

  • menahan ID anda,
  • menghendaki anda memberikan jaminan atau mengumpulkan sesuatu,
  • memaksa anda untuk melabur atau mengumpul dana,
  • mengumpul faedah haram,
  • atau situasi haram yang lain.