The job of a Process Trainer is to educate, guide, and coach new employees on how to effectively perform their jobs by developing the capabilities required for optimal job performance. The role also involves complementary activities such as Training Needs Analysis, Training Needs Identification, Research & Development of Content, and collation of data for MIS.

Primary Duties and Responsibilities

• Ensure that training and assessments happen as per statutory requirements
• Give feedback and coach trainees on key job capabilities
• Update and develop content as per client and business requirements
• Ensure that all relevant information is updated on MIS trackers regularly
• Conduct regular TNA/TNI to ensure programs are updated and developed based on identified needs
• Stick to training schedules
• Ensure that assessments happen on time
• Use standardized materials and methodologies approved by Omega Academy for training delivery
• Develop Question Banks and use all technology-enabled training tools to enhance training quality and participant experience
• Take ownership of every training program handled to ensure all benchmarks are met or surpassed
• Act as guide and coach of the trainees during the training program
• Follow a regular feedback and coaching plan to help trainees improve
• Take responsibility for ensuring that trainees understand statutory business requirements
• Work in consultation with the Training Lead / Manager Candidate

Profile

• Bachelor's degree in Nursing with an active PH Registered Nurse License
• Previous training experience in a US Healthcare BPO organization is required
• 6 months–1 year of experience in a US Healthcare Account (Prior Authorization preferred)
• Good process and project knowledge
• Proficiency in MS Office
• Logical reasoning and analytical skills
• Excellent communication and facilitation skills
• Must be amenable to report onsite – Ortigas, Pasig City
• Nightshift schedule

Requirements

• Active PRC License (PH Registered Nurse)
• BPO training experience
• Healthcare account experience
• Amenable to report to the office Monday–Friday (Ortigas, Pasig City)