Company Profile: This company is a Travel agency handling hotel groups, airlines, and travel firms located around the world, currently linking airlines and hotels. They are one of the most popular travel firms around the world. Known to partner with the most popular and world-class hotels and airlines.

Position: Mandarin Travel Specialist

Company Industry: BPO Airline Account

Work Location: Alabang, Muntinlupa City

Work Schedule: Shifting Schedule with 2 days consecutive off

Salary: Php 90, 000 - Php 100, 000

Work Set Up: Work on-site

BENEFITS:

• HMO
• Overtime Pay
• Holiday pay (Philippine holiday)
• Life Insurance Day 1
• Incentives
• Sick Leave
• Vacation Leave
• Government Mandated Benefits
• 10% Night Differential Pay

REQUIREMENTS OF THE JOB:

• Open to Filipino and Filipino-Chinese who can speak, read, and write/type in Mandarin and English.
• Open to Undergraduates, and Bachelor’s degree.
• Having 1 year of BPO experience is a big advantage.
• Having an experience in a travel agency or any customer-facing role is an advantage.

RESPONSIBILITIES OF JOB APPLICATION:

• Handle inbound calls from customers regarding flight rescheduling inquiries
• Assist customers with seat changes, cancellations, meal add-ons, and bookings
• Communicate professionally with Chinese VIP passengers, including those seated in Business Class
• Ensure accurate processing of requests while delivering excellent customer service
• Comply with all airline policies, procedures, and safety standards

RECRUITMENT PROCESS: (ONLINE PROCESS)

• Paper Screening
• Initial Interview
• English Assessment (SVAR Assessment)
• Language Assessment (Mock Call-Situational)
• Panel Interview (Interview with OPS)
• Job Offer