Visa Operations Manager

QuickStart Solutions

RM4.3-5K[Bulanan]
Di lokasi - Makati3 - 5 Tahun PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig

  • Faedah Tambahan

    Peralatan Syarikat

  • Cuti & Pelepasan

    Cuti Sakit, Curi Percutian

Are you a driven operations leader with experience in visa facilitation or travel services? We’re looking for a highly organized and diplomatic Operations Manager to oversee the day-to-day operations of our Visa Application Centers for Oman and Qatar.


This role requires a keen eye for process management, team leadership, and maintaining strong service standards for both missions.


Business Relationship Management

  • Build and maintain strong relationships with diplomatic officials and key stakeholders.
  • Act as the main point of contact for mission representatives and embassy partners.


Visa Center Operations Oversight

  • Manage daily administrative and functional activities of the Visa Application Center.
  • Oversee document verification and ensure compliance with visa requirements.
  • Supervise cash handling and banking transactions (if assigned).
  • Ensure timely and accurate data entry of applications.
  • Coordinate passport logistics with missions, applicants, and logistics providers.


Quality Control & Accuracy

  • Conduct regular audits to identify errors or incomplete applications.
  • Implement corrective actions to maintain processing accuracy and reduce errors.


Customer & Client Satisfaction

  • Continuously improve customer experience and client satisfaction.
  • Drive innovations to enhance efficiency and service delivery.
  • Align teams with business goals to ensure service excellence.


Compliance & SOP Adherence

  • Ensure strict compliance with SOPs, contracts, and internal policies.
  • Monitor and enforce adherence to company guidelines and procedures.


Team Management & Development

  • Mentor, train, and support team members to optimize performance.
  • Facilitate regular product and process training for continuous learning.
  • Handle escalated applicant or customer concerns professionally.


Internal Collaboration

  • Coordinate with internal support teams to resolve queries and maintain operational continuity.


Productivity & Service Standards

  • Meet productivity targets and ensure timely delivery of value-added services.
  • Ensure all processing is completed within the mandated turnaround time (TAT).


Security, Health & Safety

  • Oversee physical and data security at the Visa Application Center.
  • Ensure compliance with environmental, health, and safety standards.


Qualifications

Education:

  • Bachelor’s degree (required)
  • Postgraduate degree (preferred)

Experience:

  • 2–5 years of experience in operations, preferably within visa services, travel, tourism, or service-related industries.
  • Experience handling both Qatar and Oman visa applications is a strong advantage.
  • Exposure to Middle East embassy operations or diplomatic coordination is preferred.


Other Requirements:

  • Strong leadership and people management skills.
  • Excellent communication and stakeholder engagement abilities.
  • Willing to work onsite in Makati.


Preview

Lor Julie Cardinoza

Talent Development SpecialistQuickStart Solutions

Aktif dalam masa tujuh hari

Tempat Bertugas

Makati City. Makati City, Metro Manila, Philippines

Disiarkan pada 14 October 2025

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