Real Time Analyst

Offshore Business Processing

Mustahak
RM2.2-2.6K[Bulanan]
Di lokasi - Pasig1 - 3 Tahun PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Pengiktirafan dan Ganjaran Pekerja

    Bonus Prestasi, Penilaian Tahunan, Anugerah Pekerja Bulanan, Program Pengiktirafan Pekerja, Insentif

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS

  • Insurans Kesihatan & Kesejahteraan

    HMO

  • Faedah Tambahan

    Kuarter Tidur

  • Pembangunan Profesional

    Pembangunan Profesional

  • Cuti & Pelepasan

    Cuti Bersalin & Paterniti, Cuti Sakit, Cuti Ibu Bapa Tunggal, Curi Percutian

Baca Lebih Lanjut

Penerangan

  •  Develop robust staffing plans utilizing historical data and forecast analysis to accomplish customer demand and service level objectives
  •  Interact with operations leadership to understand staffing needs and proficiency retention targets
  •  Collaborate with Operations leadership to proactively identify potential staffing impacts and scheduling. opportunities to maximize workforce productivity
  •  Develop and maintain an effective workforce scheduling system, ensuring compliance with current training, legislation while balancing needs and cost optimization.
  •  Update the schedule in real-time, and adjust staff availability, shift times, and training requirements to maximize resource utilization
  •  Analyze staffing levels and identify overstaffing or understaffing risk to mitigate business risks
  •  Monitor and maintain effective communication channels with the operations team to provide schedule updates and ensure compliance with the schedule
  •  Develop and maintain accurate and insightful reports to display and track your workforce and schedule plan shifts to deliver results in performance optimization, cost and manageability
  •  Lead team briefing sessions and align people to company objectives to monitor scheduling effectiveness
  •  Other tasks that will be assigned by the Operations Manager

Syarat-syarat

  •  Bachelor's degree in business administration or related fields
  •  1+ years of experience in workforce scheduling, staffing, or planning in a multi-channel, multi-site contact centre environment.
  •  Excellent problem-solving skills with expert planning and organizational skills
  •  Understanding of contact centre functions, metrics, and performance measures
  •  Exemplary communication skills with the ability to effectively listen, articulate ideas and bring people together
  •  Advanced user-level proficiency in Microsoft Excel and PowerPoint
  •  Familiarity with workforce management software and reporting analytics tools
  •  Proactive with the ability to work independently, prioritize conflicting requirements and demands while adhering to time constraints.
  •  Must be willing to work on shifting schedule and holiday
  •  Must be willing to work in Ortigas and Cubao
  •  Available to start ASAP


Audit Kualiti
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Funcion Jocille

Sourcing SpecialistOffshore Business Processing

Aktif dalam masa tiga hari

Tempat Bertugas

18th, Offshore Business Processing - Ortigas, 17th Floor Cyberscape Gamma Topaz & Ruby Roads, Ortigas Center, Pasig, Metro Manila, Philippines

Disiarkan pada 01 August 2025

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