• Graduate of Accounting, Finance, Business Administration, Office Management, or any relevant degree
• At least 3 years of experience as Real-Time Analyst, Workforce Analyst, or any relevant role
• Must be proficient in Microsoft Excel and other Office 365 Applications (Outlook, Teams, Word, PowerPoint, etc)
• Strong organizational and planning skills
• Excellent time management skills
• Ability to multitask and prioritize work
• Strong attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Comfortable working both individually and as part of a team
• Self-starter and willing to take initiative
• Must be willing to work in a hybrid arrangement and in a night shift schedule

Responsibilities:

• Assist in planning, coordinating, and executing operational activities across the service line.
• Monitor and analyze performance metrics to identify areas for improvement.
• Support the implementation of process improvements and standard operating procedures.
• Collaborate with the Operations Manager to ensure timely and accurate reporting.
• Maintain documentation and records related to operational workflows.
• Provide administrative and logistical support for projects and initiatives.
• Participate in meetings and contribute to strategic planning discussions.
• Special projects and additional responsibilities as assigned