Description

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Assist customers with inquiries, complaints, and product information.
• Maintain a high level of professionalism and empathy throughout customer interactions.
• Document and track customer interactions and feedback in the company’s CRM.
• Collaborate with team members to enhance customer experience and meet service level agreements.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English Language, exceptional Customer Service skills, and ability to be a Team Player
• Qualities and Traits: Strong communication skills, problem-solving abilities, and a positive attitude
• Working Conditions: Must be willing to work in a fast-paced call center environment