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Online Customer Service Representative
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RecruitifyHR
Online Customer Service Representative
RecruitifyHREste trabalho está aberto a Malásia
Descrição do Trabalho
- Saúde e Bem-Estar
Seguro de saúde
- Desenvolvimento Profissional
Desenvolvimento Profissional
- Tempo de desligamento e Saída
Férias Deixadas
- Handle voice operations, chats and emails.
- Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
- Provide accurate product or service information to customers.
- Handle complaints and offer appropriate solutions or alternatives.
- Document customer interactions and maintain updated records.
- Follow communication scripts, guidelines, and company policies.
- Work closely with internal teams (Sales, Technical Support, Operations) to resolve issues.
- Meet performance targets including response time, customer satisfaction, and quality.
- Escalate complex issues to team leads when necessary.
- Maintain a high level of professionalism and empathy in every interaction.
Requirements:
- B2 English
- Fluent in reading and typing English and Mandarin
- Minimum 6 months BPO CS experience
- Open to Local Malaysian
Blessing Sunday
HR OfficerRecruitifyHR
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