• Provide excellent customer service by addressing inquiries and resolving issues effectively.
• Handle a high volume of calls and manage customer accounts efficiently.
• Document all interactions and maintain accurate customer records.
• Collaborate with team members to achieve service goals and enhance customer satisfaction.
• Stay updated with product knowledge and services to provide accurate information.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field is preferred.
• Experience Level: 0–2 years of experience in a customer service or call center environment.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Skills and Competencies: Proficient in using call center technology and CRM software.
• Qualities and Traits: Ability to work under pressure and handle stressful situations calmly.
• Qualities and Traits: Strong problem-solving skills and attention to detail.