Customer Care Supervisor
Unlimited Network of Opportunities International Corporation
Descrição do Trabalho
Benefícios
Derivações
Permissão de Telecomunicação
Recompensas e reconhecimento de funcionário
Opinião Anual, Funcionário do prêmio do mês, Programa de reconhecimento de funcionário, Presente de Feriado
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
Seguro de saúde, HMO
Benefícios de Habilidades
Viagem Anual da Empresa, Desconto do funcionário
Desenvolvimento Profissional
Programa de assistência ao funcionário
Tempo de desligamento e Saída
Deixamento de ressonância, Licença Compassionada, Licença médica, Férias Deixadas
Descrição:
- Responsible for leading the CSR team in providing exceptional customer support. Skilled in managing daily operations, resolving escalated issues, and ensuring customer satisfaction. Proven ability to train and motivate staff to achieve performance goals.
- Supervise and mentor the customer care team, providing guidance and support.
- Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.
- Monitor distributors interactions to ensure adherence to quality standards and company policies.
- Answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recoding account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Requisito
- Graduate of any 4- year Business course
- Must have at least 5 years’ experience in customer service
- Proven ability to lead and motivate a team.
- Above communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
LIZA MINA
HR ManagerUnlimited Network of Opportunities International Corporation
High response rate
Local de trabalho
2nd Floor, West Insula. 135 West Ave, Project 7, Quezon City, 1105 Metro Manila, Philippines
Postado em 28 February 2025
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Unlimited Network of Opportunities International Corporation
101-500 funcionários
Compras e Varejo
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