Description

• Assist customers with flight bookings, changes, and cancellations.
• Provide information about airline services, policies, and procedures.
• Resolve customer inquiries and complaints efficiently and professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of customer service experience.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Responsibilities and Duties: Ability to handle high-pressure situations with professionalism.