The work:​

·    Provide functional and technical expertise to plan, analyze, define and support the implementation of ServiceNow products or group of applications.

·      Facilitate impact assessment efforts in producing and reviewing estimates and solutions for client work requests.

·      Design, build and configure ServiceNow applications.

·      Work with an agile mindset to create value across ServiceNow projects of multiple scopes and scale.

·      Apply innovative ideas to drive automation.

·      Drive the delivery of outputs according to agreed schedules and specifications.

·      Combine business acumen and analytic insight with programming skills to design, develop, configure, build and support ServiceNow applications to meet specific requirements.

·      Develop ServiceNow application code, working through each sprint based on agreed stories – turning user requirements into testable product.

·      Implement, test, and deploy ServiceNow solutions using best practice software engineering and ITIL methodology.

·      Identify and solve issues and incidents within multiple components of the ServiceNow platform.

·      Perform thorough impact analysis and testing for ServiceNow patching and platform upgrades.

·      Raise issues and risks proactively, providing recommended solutions and mitigations.

·      Produce required deliverables and documentations according to defined standards.

Here's what you’ll need: ​

• Required skill/s or must have skill/s: ServiceNow development or architecture skills on the ServiceNow platform and its product lines including but not limited to any of the following: ITSM, ITOM, SecOps, IRM, ITAM, HRSD, CSM, SPM
• Years of experience: At least 4 years of experience on ServiceNow development/architecture
• Additional skill/s: (nice to have) Agile or Scrum methodology; GenAI

Nice to have:​

• Any ServiceNow certification
• ITIL knowledge and/or certification
• A systems engineering or developer background with the ability to learn quickly and share your knowledge with the broader team​.
• A mindset to automate everything​.