Role: Software Licensing Coordinator

Location: Manila, hybrid 2 days a week in office – mid shift

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.

We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission, to make the world safer and more secure.

Take a look at our website here to learn more about why we’re one of the leading global Cyber Security and Risk Mitigation business… https://www.nccgroup.com/uk/

The Opportunity:

The Software Licensing Coordinator will be responsible for the management of the license lifecycle and handling contract renewals, negotiating the value of contracts, and managing the lifecycle and payments of 3rd-party contractors.

Responsible for supplier relationship management and engagement.

The Licensing Coordinator will also be involved with making sure our licenses and contracts are within budgetary requirements and contribute to ongoing cost avoidance discussions.

Key Accountabilities:

• Procurement of new licenses.
• Management and maintenance of licensing database.
• Reporting on licensing statistics.
• Payment and management of 3rd-party contractor contracts, within GTS.
• Reporting on ongoing and upcoming renewals.
• Planning for, and managing the lifecycle of, all licensing and contracts.
• Supplier relationship management and engagement.
• In-depth knowledge of licensing, and their use cases within NCC Group.

Requirements

• You demonstrate a strong understanding of licensing queries and how to provide first-call resolutions to basic licensing requests.
• You have significant demonstrable experience of resolving complex licensing issues along with non-standard license or contract requests.
• You have the knowledge and ability to create and define ways of working and introducing logic and process where there may be ambiguity or no existing ways of working defined or established.
• You have a deep understanding, and a good technical understanding of all license and contract matters within Service Operations, and the wider business. You have the knowledge to manage technical licensing activities and administration tasks completely independently and manage the technical aspect of licensing through stakeholder engagement.
• You know how to monitor and report on licenses, contracts, and renewals to enable service performance improvement and forecasting for licenses.

Skills

• Ability to design and implement standard operating procedures and train the team in any new processes around licensing.
• Ability to provide and maintain an exceptional standard of customer service for all support queries, through proactive resolution.
• You continually identify process optimisation opportunities without guidance and take the lead in implementation of proposed solutions.
• You can diagnose and prioritise licensing requests and consistently demonstrate your ability to own high priority service requests, providing regular updates to the customer until an owner is allocated and the license has been provided, or the contract renewed.
• You proactively seek customer feedback and look for ways to improve operations and customer experience and introduce improvements.
• Provide updates on suppliers to the wider team and engage with suppliers in a productive manner to better leverage discounts and support, returning the best support times for the business.
• You proactively share your knowledge, skills, and learnings with the team.
• You must be comfortable working within a budget, and understanding how to contribute positively to spend, cost savings, and cost avoidance.

Behaviours:

• Focusing on Clients and Customers: Prioritise the needs of our clients and customers, delivering exceptional service and exceeding expectations.
• Working as One NCC: Collaborate effectively with colleagues across the organisation to achieve shared goals.
• Always Learning: Embrace a growth mindset and continuously seek opportunities for professional development.
• Being Inclusive and Respectful: Foster a positive and inclusive work environment where everyone feels valued and respected.
• Delivering Brilliantly: Strive for excellence in all aspects of your work, delivering high-quality results.

About NCC Group

The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates.

We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business.

Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect.

We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email [email protected]. All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.

Please refer to job description.