Team Manager - Financial
V-Call Center Link Inc.
Descrição do Trabalho
As a Team Manager, you will be responsible for:
- Leading, coaching, and managing a team of agents to meet or exceed performance metrics.
- Ensuring operational excellence in customer service or collections for BFS products such as ATM/Debit Cards, Credit Cards, Loans, Bank Accounts, Buy Now Pay Later (BNPL), etc.
- Monitoring KPIs and implementing action plans to improve productivity and service quality.
- Supporting steady-state operations (not for new program launches).
- Maintaining client satisfaction and adherence to service level agreements (SLAs).
- Minimum 2 years of total BPO/Call Center experience
- At least 1 year of experience handling US BFS (Voice, B2C) accounts (Customer Service or Collections related to ATM/Debit Cards, Credit Cards, Loans, etc.)
- Relevant BFS experience must be within the last 3 years
VCC Link Inc.
Digital Marketing V-Call Center Link Inc.
Responder Hoje 2 Vezes
Local de trabalho
Quezon City. Quezon City, Metro Manila, Philippines
Postado em 30 June 2025
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