Technical Support Representative

Crescendo Staffing and Business Consulting Inc.

RM1.9-2.3K[Mensual]
No - Cidade do Quezon1-3 Anos ExpEnsino Médio Alto/SeniorTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Recompensas e reconhecimento de funcionário

    Comissões, Bônus de desempenho, Incentivos

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

  • Saúde e Bem-Estar

    Seguro de saúde, HMO

  • Desenvolvimento Profissional

    Treinamento de Trabalho

  • Tempo de desligamento e Saída

    Licença médica, Férias Deixadas

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Descrição:

  • Respond to inbound technical support inquiries via phone, chat, or email.
  • Diagnose and troubleshoot hardware, software, network, or device-related issues.
  • Provide clear instructions and guidance to help customers resolve technical problems.
  • Escalate complex issues to higher-level support or engineering teams when necessary.
  • Document all customer interactions, issues, and resolutions accurately in the system.
  • Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
  • Stay up to date on product updates, features, and common technical issues.
  • Meet performance metrics such as resolution time, customer satisfaction, and call handling.


Requisito

  • Minimum 24 Mos. BPO/ Call Center Experience in International Voice Accounts 
  • With Minimum 6 mos BPO Tech Experience in Voice Account
  • HS/SHS grads
  • Must have a Laptop or Desktop for Virtual process
Techincal SupportTech AccountBasic Troubleshooting
Preview

Mark Christian de Guzman

HR OfficerCrescendo Staffing and Business Consulting Inc.

Alta taxa de resposta

Local de trabalho

Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines

Postado em 27 June 2025

Jobs

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Crescendo Staffing and Business Consulting Inc.

Desfinanciado / Anjo

101-500 funcionários

Firma de Recrutamento

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