• Directly assist customers using our platform, addressing their needs and resolving issues related to their workflows.
• Leverage your technical expertise to troubleshoot and solve technical problems.
• Adapt to a variety of challenges and situations, bringing solutions and innovative thinking.
• Communicate effectively in writing, as our team operates remotely.
• Efficiently manage your time and tasks, balancing various responsibilities in a dynamic environment.
  
  

• Technical Proficiency: Solid understanding of APIs and how integrations work. Should be able to troubleshoot an integration at a basic level, understand errors that can arise etc.
• Problem-Solving: Ability to diagnose and resolve complex technical issues efficiently. Capable of critical thinking and innovative problem-solving to navigate through challenges.
• Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts in a clear and concise manner to a non-technical audience.
• Customer Service: Strong customer service orientation with a patient and empathetic approach to handling user queries and issues.
• Adaptability: High adaptability to change, with the ability to manage multiple tasks and priorities in a fast-paced, remote work environment.
• Team Collaboration: Ability to work collaboratively in a remote team setting, sharing knowledge and contributing to a positive team dynamic.
• Continuous Learning: A commitment to ongoing personal and professional development, with a keen interest in staying abreast of the latest technologies and best practices in healthcare IT and automation.
• Attention to Detail: Meticulous attention to detail, ensuring accuracy and quality in troubleshooting and issue resolution.
• Time Management: Strong organizational and time management skills, with the ability to prioritize tasks and manage deadlines effectively.
• Experience in setting up workflow automation. Any of the following - Zapier / Make.com / tray.io / pipedream / activepieces / N8N
  
  

• The flexibility of remote work.
• A competitive salary.
• Work alongside an elite team of innovators with a proven track record.
  
  

Please refer to job description.