• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Maintain detailed records of customer interactions.
• Work collaboratively with team members to improve service quality.
• Achieve performance metrics and KPIs set by management.

• Bachelor's Degree
• Course: Allied Sciences, Social Sciences, Social Work, Human Services or a related field

Qualifications:

• At least 1 year direct adult patient care such as but not limited to
• Long term care
• Home and community based services
• Hospital/facility setting
• Case management and/or working with managed care org
• BPO healthcare - member services via Phones (Benefits, Eligibility, Pre-authorization)