Cari Pekerjaan. Berbincang dengan Bos

Nerede
Konum
Ara
HomePage Top
HomePage Below

Popüler İşler

AI destekli kişiselleştirilmiş iş önerileri almak için giriş yapın!

Bilingual Customer Service Officer (Mandarin Speaking)

RM4.6-5.6K[Aylık]
Tesis içi - Kuala Lumpur1-3 Yıl TecrübeÜniversite mezunuTam zamanlı
Blueberry Markets International Incorporated

Blueberry Markets International Incorporated

Administrative Specialist/Assistant

RM15[Saatlik]
Tesis içi - Kajang/Bangi/SerdangYeni Mezun/ÖğrenciLise/LiseYarı zamanlı
KCD FOOD MANUFACTURING SDN BHD

KCD FOOD MANUFACTURING SDN BHD

Pelayan

RM2-2.6K[Aylık]
Tesis içi - Kuala Lumpur1-3 Yıl TecrübeLise/LiseTam zamanlı
Adni Food & Drinks Sdn Bhd

Adni Food & Drinks Sdn Bhd

Service Crew

RM2.2-2.4K[Aylık]
Tesis içi - Kuala Lumpur1-3 Yıl TecrübeEğitim gerekli değilTam zamanlı
Hvala Private Limited

Hvala Private Limited

Waiter

RM2.2-3K[Aylık]
Tesis içi - PutrajayaYeni Mezun/ÖğrenciEğitim gerekli değilTam zamanlı
Oriental Kopi

Oriental Kopi

Service CrewAcil

RM1.6-2K[Aylık]
Tesis içi - Petaling Jaya1-3 Yıl TecrübeEğitim gerekli değilTam zamanlı
Spice Haven Delight

Spice Haven Delight

Krew Dapur

RM1.8-2.4K[Aylık]
Tesis içi - Kuala LumpurExp GerekmiyorLise/LiseTam zamanlı
Firebolt F&B Enterprise

Firebolt F&B Enterprise

Waiter

RM2-3K[Aylık]
Tesis içi - Kuala Lumpur<1 Yıl DeneyimLise/LiseTam zamanlı
Bossjob

Bossjob

Waiter

RM2-4K[Aylık]
Tesis içi - Kuala Lumpur<1 Yıl DeneyimEğitim gerekli değilTam zamanlı
MUGEN FOOD AND BEVERAGE SDN. BHD.

MUGEN FOOD AND BEVERAGE SDN. BHD.

Paradise Group Service Intern (Malaysia) 樂天餐饮集团服务实习生(马来西亚)

RM1-1.2K[Aylık]
Tesis içi - Kuala Lumpur<1 Yıl DeneyimDiplomaStaj
PARADISE TEOCHEW RESTAURANT PTE. LTD.

PARADISE TEOCHEW RESTAURANT PTE. LTD.

Kitchen Crew

RM1.8-3K[Aylık]
Tesis içi - Şah Alam/SubangYeni Mezun/ÖğrenciLise/LiseTam zamanlı
BBQ CHICKEN (M) SDN BHD

BBQ CHICKEN (M) SDN BHD

Waiter

RM2.4-3.4K[Aylık]
Tesis içi - Subang Jaya<1 Yıl DeneyimEğitim gerekli değilTam zamanlı
Skyline Catering SDN BHD

Skyline Catering SDN BHD

Administrative Specialist/Assistant

RM6.6-7K[Aylık]
Tesis içi - Kuala Lumpur3-5 Yıl DeneyimÜniversite mezunuTam zamanlı
Pioneer Development Inc.

Pioneer Development Inc.

Waiter

RM2-2.2K[Aylık]
Tesis içi - Johor BahruExp GerekmiyorEğitim gerekli değilTam zamanlı
MR DAKGALBI MIDVALLEY SOUTHKEY

MR DAKGALBI MIDVALLEY SOUTHKEY

Retention AgentAcil

RM4-5K[Aylık]
Tesis içi - Kuala Lumpur1-3 Yıl TecrübeÜniversite mezunuTam zamanlı
Blueberry Markets International Incorporated

Blueberry Markets International Incorporated

餐饮服务员

RM2.4-3K[Aylık]
Tesis içi - Kuala LumpurExp GerekmiyorEğitim gerekli değilTam zamanlı
Fei Yue Blue Bridge Trading Sdn. Bhd.

Fei Yue Blue Bridge Trading Sdn. Bhd.

Bilingual Customer Service Officer (Mandarin Speaking)

Blueberry Markets International Incorporated
RM4.6-5.6K[Aylık]
Tesis içi - Kuala Lumpur1-3 Yıl TecrübeÜniversite mezunuTam zamanlı
Sohbet Et ve Uygula

Bu iş aşağıdakilere açıktır: Malezyalı

İş tanımı

Açıklama

The Bilingual Customer Service Officer (Mandarin) plays a crucial role in bridging communication between the company and Chinese-speaking clients or customers. Their primary responsibilities include:

  • Handle emails, live chats, and inbound and outbound calls in both Chinese (Mandarin) and English.
  • Proactively and positively address all customer inquiries.
  • Cultivate positive relationships with customers, prioritizing their satisfaction.
  • Resolve and document customer complaints while escalating unresolved issues when necessary.
  • Ensure timely responses to tickets within the Service Level Agreement (SLA).
  • Participate actively in business improvement programs to enhance processes and functions.
  • Adhere to privacy requirements and legislative obligations to maintain data confidentiality.
  • Report relevant trends and insights related to client queries, complaints, and opportunities to internal stakeholders.
  • Meet and exceed daily, weekly, and monthly Key Performance Indicators (KPIs).
  • Fulfill any additional duties or projects assigned by the department/team.


Act as a representative of Blueberry in the market, promoting our interests and reputation.

  • Individually and with Managers, ensure understanding and engagement with vision, purpose, and strategic and stakeholder considerations at Manager and Team levels.
  • Demonstrate advanced levels of competence in leadership capabilities required of the position.
  • Engage, support, motivate and develop capability and potential in others.
  • Attract, retain, and develop talent to complement Blueberry’s values and behaviors.
  • Reward and recognize good performance aligned to Blueberry’s values and goals and manage poor performance in a timely manner.
  • Be an ambassador for Blueberry in the market; promote our interests and reputation.
  • Follow our policies, procedures, and code of Ethics and Conduct.
  • Protect our confidential information and intellectual property. 
  • Play an active role in your safety and the safety of others around you.
  • Inspire confidence and urgency within the department and across the team for the delivery of timely, high-quality service to internal and external customers.
  • Foster a culture of continuous improvement.
  • Continuously drive agility and flexibility in responding to market and industry changes.

Gereklilik

Qualification 

  • Tertiary Qualification in Finance, Business, or related field, or related discipline (preferred)


Experience

  • Minimum one year experience in a customer service role, responding to, and resolving customer enquiries through live chat and email.
  • Good understanding of regulatory trade and transaction reporting and the operational support requirements.
  • A passion for providing excellent customer service 
  • Good written, verbal, and interpersonal communications skills in English and Chinese (Mandarin a must, Cantonese a plus)
  • Strong relationship-building skills, both internally and externally.
  • Good quantitative analytical and problem-solving skills, coupled with high attention to detail with the ability to maintain quality even in busy times.
  • Strong time management skills with the ability to prioritise tasks under pressure.
  • Ability to use good judgment, act, and make decisions with integrity
  • Experience with CRM software, such as Salesforce and Hubspot.
  • Desire and passion for continuous learning, improvement, and innovation.
  • Ability to effectively collaborate and work as part of a team.
İngilizce diliMandarin Dili KonuşmaMüşteri servisiProblem çözmeGüçlü çalışma etiği

Meiji Garces

HR OfficerBlueberry Markets International Incorporated

Bugün 0 Kez Yanıtla

Sohbet
Daha fazla detaya bakın
Daha Fazla İş