Sutherland Philippines Customer Service Associate | Wireless & Mobile Communications

Sutherland Philippines

Acil

RM1.5-2.3K[Aylık]

Tesis içi - Taguig1-3 Yıl TecrübeLise/LiseTam zamanlı

Paylaşmak

Çalışan Takdiri ve Ödüllendirme
Performans bonusu, Yıllık değerlendirme, Çalışan Tanıma Programı, Teşvikler
Devletin Zorunlu Sağladığı Faydalar
13. Ay Ödemesi
Sigorta Sağlık ve Wellness
Tesis İçi Sağlık Hizmeti, Hayat sigortası, HMO
Avantajların Avantajları
Spor salonu üyeliği, Uyku Odaları
Profesyönel geliştirme
Çalışan Yardım Programı, Profesyönel geliştirme
İzin ve İzin
Hükümetin Zorunlu İzin, Hastalık İzni, Tatil İzni

Devamını oku

Responsible for handling calls and providing customer support
Identify and relate with various customer needs and scenarios
Conduct issue identification and problem-solving meeting customer needs and satisfaction
Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
Remain updated in client and internal processes, technology applications, utilities, and products
Utilize various internal and client based tools and applications for customer management and servicing
Conduct data entry, documentation, and case management
Work and partner with others within a team-based environment
Achieve and maintain required metrics and goals
Adhere to company policies and procedures as described on the HR Handbook

Finished at least 2 years in college (or High School Graduate + relevant work experience)
Excellent English written and verbal communication skills
Working knowledge on computers, the Internet and the wireless network industry
Good customer service, multi-tasking and problem-solving skills
Ability to work on shifting (graveyard) schedules and weekends
Willingness to grow more within the company by performing other duties/projects that may be assigned

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