• Serve as the first point of contact for customers, addressing inquiries and resolving issues.
• Provide exceptional customer service through various channels including phone, email, and chat.
• Maintain detailed knowledge of the company’s products and services to assist customers effectively.
• Collaborate with team members to improve service delivery and enhance customer experience.
• Document customer interactions and feedback to help optimize processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field (preferred)
• Experience Level: Fresh graduate or 1 year of experience in customer service
• Skills and Competencies: Strong customer service skills, proficiency in English, and ability to work well in a team
• Qualities and Traits: Excellent communication skills, patience, and a positive attitude
• Responsibilities and Duties: Willingness to learn and adapt to new challenges in a fast-paced environment
• Working Conditions: Office environment with occasional remote work opportunities