JobsAvenuePH Quality Auditing Analyst

JobsAvenuePH

RM1.5-2.6K[Aylık]

Tesis içi - Cebu<1 Yıl DeneyimDiplomaTam zamanlı

Paylaşmak

Ödenekler
Yemek Harcırahı
Çalışan Takdiri ve Ödüllendirme
Performans bonusu, Çalışan Tanıma Programı
Devletin Zorunlu Sağladığı Faydalar
13. Ay Ödemesi, Pag-Ibig Fonu, Ücretli tatil, Philhealth, SSS/GSIS
Sigorta Sağlık ve Wellness
Engelli sigortası, Sağlık sigortası, Hayat sigortası, HMO
Avantajların Avantajları
Çalışan İndirimi, Uyku Odaları
Profesyönel geliştirme
Mentorluk Programı
İzin ve İzin
Ölüm İzni, Hükümetin Zorunlu İzin, Ebeveyn İzni, Yalnız Ebeveyn İzni, Tatil İzni

Devamını oku

About the Role:
We are looking for a Quality Assurance (QA) Representative to monitor and evaluate customer interactions to ensure service excellence. You will assess call quality, provide feedback to agents, and collaborate with leadership to drive improvements in customer experience.
Key Responsibilities:
Monitor inbound and outbound calls, chat, or email interactions to ensure adherence to company standards.
Evaluate customer interactions for accuracy, professionalism, and compliance with company policies.
Provide constructive feedback to agents and assist in coaching sessions.
Maintain and update QA scorecards and reports.
Identify training needs and recommend process improvements.
Collaborate with team leaders and trainers to enhance performance metrics.
Ensure compliance with company guidelines and regulatory requirements.

Previous experience as a Quality Assurance Representative, QA Analyst, or similar role in a BPO or call center setting.
Strong analytical and problem-solving skills.
Excellent communication and feedback delivery skills.
Proficiency in QA tools, call monitoring software, and reporting systems.
Ability to work independently and in a team-oriented environment.

İngilizce diliMüşteri servisiTeknik becerilerÇağrı Merkeziquality analyst