JobsAvenuePH Quality Auditing Senior Analyst

JobsAvenuePH

RM2.6-3.7K[Aylık]

Tesis içi - Makati1-3 Yıl TecrübeDiplomaTam zamanlı

Paylaşmak

Ödenekler
Yemek Harcırahı
Çalışan Takdiri ve Ödüllendirme
Performans bonusu, Çalışan Tanıma Programı
Devletin Zorunlu Sağladığı Faydalar
13. Ay Ödemesi, Pag-Ibig Fonu, Ücretli tatil, Philhealth, SSS/GSIS
Sigorta Sağlık ve Wellness
Engelli sigortası, Sağlık sigortası, Hayat sigortası, HMO
Avantajların Avantajları
Çalışan İndirimi, Uyku Odaları
Profesyönel geliştirme
Mentorluk Programı
İzin ve İzin
Ölüm İzni, Hükümetin Zorunlu İzin, Ebeveyn İzni, Tatil İzni

Devamını oku

We are seeking an experienced Quality Assurance (QA) Supervisor to lead our QA team in monitoring, evaluating, and enhancing customer interactions.
This role ensures that our call center operations meet high-quality service standards while driving continuous improvement.
Oversee the QA team in evaluating inbound and outbound calls, chat, and email interactions.
Develop and implement quality assurance strategies to enhance customer service performance.
Provide detailed feedback and coaching to agents to improve communication and adherence to company policies.
Collaborate with training teams to identify skill gaps and implement targeted learning initiatives.
Generate and analyze QA reports to identify trends, areas for improvement, and best practices.
Ensure compliance with industry regulations, company policies, and performance metrics.
Conduct regular calibration sessions with stakeholders to maintain consistency in quality evaluations.
Lead process improvement initiatives to enhance efficiency and customer satisfaction.

Proven experience as a QA Supervisor or Senior QA Analyst in a call center environment.
Strong leadership skills with experience in managing and mentoring a QA team.
Excellent analytical and problem-solving skills to identify and address performance gaps.
Proficiency in QA tools and call monitoring systems.
Exceptional communication and coaching skills to provide constructive feedback.
Knowledge of industry compliance standards and customer service best practices.

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