Global Strategic Account Supervisor

Account Supervisor

Global Strategic

RM3-5.9K[月薪]

现场办公 - 曼陀罗勇3-5年工作经验本科全职

福利待遇

法定福利
13薪
健康保险
健康维护组织
额外福利
公司设备, 停车位, 睡眠区
职业发展
工作培训, 职业发展
休假和请假
产假和陪产假, 育儿假, 病假, 休假

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职位描述

Review and analyze program performance metrics to identify needs and opportunities for improvement.
Provide written performance appraisals, setting clear objectives and expectations for team members.
Act as a key escalation point for front-line team members to address and resolve operational issues effectively.
Identify program-related issues and oversee the resolution process, ensuring timely and effective communication.
Maximize the potential of team members through coaching, mentorship, and effective
performance management techniques.
Track client issues, maintain correspondence, and ensure timely resolution to enhance overall client satisfaction.
Support organizational goals by implementing and facilitating processes that promote continuous improvement, leading to enhanced service quality and reduced operating expenses.
Regularly review and optimize workflows to ensure efficiency and effectiveness in service delivery.

职位要求

Bachelor’s degree in Business Administration, Operations Management, or a related field.
Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving skills to interpret performance data and implement improvements.
Ability to manage client relationships and effectively address escalated issues.
Experience communicating with clients in the United States is a plus. Bachelor’s degree in Business Administration, Operations Management, or a related field.
Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving skills to interpret performance data and implement improvements.
Ability to manage client relationships and effectively address escalated issues.
Experience communicating with clients in the United States is a plus.

英语客户服务账户管理运营

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Pamela Henessy Palma

RecruiterGlobal Strategic

今日回复 1 次

工作地址

Lower Ground Floor, Global Strategic Business Process Solutions. Paragon Plaza, 162 Epifanio de los Santos Ave, Mandaluyong City, Metro Manila, Philippines

发布于 22 July 2025