Customer Experience Team Lead

Gladex Travel and Tours Corp.

RM1.5-1.8K[月薪]
现场办公 - 马尼拉少于1年工作经验本科全职
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职位描述

福利待遇

  • 员工表彰与奖励

    年度考核, 奖励机制

  • 法定福利

    13薪, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    健康维护组织

  • 其他

    企业社交活动

  • 额外福利

    年度公司旅行

  • 职业发展

    工作培训, 职业发展

  • 休假和请假

    病假, 休假

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职位描述

  • Provide exceptional post-purchase support to customers.
  • Resolve product inquiries and complaints promptly.
  • Maintain accurate records of customer interactions.
  • Assist customers with returns and exchanges.
  • Collaborate with other departments to enhance customer satisfaction.
  • Meet individual and team performance targets.
  • Stay updated on product knowledge and company policies.

职位要求

  • Educational Qualifications: Bachelor's degree in a relevant field.
  • Experience Level: Less than 1 year of customer service experience, preferably in a call center environment.
  • Skills and Competencies: Proficiency in the English language, strong customer service orientation, excellent problem-solving abilities, and organizational skills.
  • Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product support while ensuring customer satisfaction.
  • Working Conditions: Office environment, with a possible rotation of shifts and call handling responsibilities.
  • Qualities and Traits: Must be a team player with strong interpersonal skills, able to communicate effectively, and demonstrate patience and empathy towards customers.
英语客户服务解决问题组织技能人际交往能力人际交往能力有团队精神的人呼叫中心
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Rollen Regino

HR and Admin ManagerGladex Travel and Tours Corp.

今日回复 1 次

工作地址

Kassco Building. Kassco Building, 7200 Rizal Avenue Corner Lico Street and Cavite Street, Santa Cruz, Manila, Metro Manila, Philippines

发布于 14 March 2025

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Gladex Travel and Tours Corp.

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101-500人

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