Operational Coordination and Inspections:

• Collaborates with the Assistant Housekeeping Manager to review daily schedules, guest requirements, feedback, and other relevant details.
• Coordinates with Front Office and Engineering to ensure effective room turnover, maintaining clean rooms for re-sale and addressing maintenance issues in public areas, lounges, meeting rooms, and back-of-house (BOH) areas.
• Visits guest rooms to ensure they meet quality standards before check-in.
• Schedules and coordinates the preparation of project rooms, ensuring contractor work is completed according to hotel standards and rooms are ready for sale.
• Guest Relations and Problem Resolution:
• Responds to guest concerns in a professional, considerate, and positive manner, showing empathy and active listening.
• Takes ownership of guest concerns by following up and ensuring complaints are resolved to the guest's satisfaction.
• Records and Inventory Management:
• Maintains essential records for efficient housekeeping operations, such as lost and found, key control, staffing, and inventories.
• Monitors and manages housekeeping supplies, linens, and equipment to ensure availability and functionality.
• Collects and reviews housekeeping employee working hours, forwarding them to the Executive Housekeeper.
• People Management:
• Meets with staff daily for briefings, ensuring clear communication of tasks and expectations.
• Enforces discipline and proper behavioral traits to subordinates, maintaining a fair, consistent, and non-prejudicial approach.
• Monitors and provides feedback on the performance of team members and conducts coaching/ counseling.
• Identifies training needs and recommends learning / training opportunities for employees to ensure their continuous professional development.
• Develops employees to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.
• Other Tasks:
• Upholds the company's code of conduct and models the resort’s mission, vision, and core values in daily operations.
• Maintains a high standard of appearance and hygiene at all times in accordance with company policies and procedures. 
• Attends meetings, training activities, and courses to stay updated on industry best practices and enhance operational efficiency.
• Ensures all staff are familiar with the hotel’s emergency procedures and prepared for potential emergencies.
• Ensures staff work in a safe environment and follow safe working practices.
• Performs any additional tasks as assigned to ensure the smooth operation of the Housekeeping department and the delivery of exceptional service.

• College graduate
• At least 2 years working experience as Housekeeping Supervisor
• Knowledgeable in Housekeeping procedures and chemicals
• With good communication skills
• Team player and proactive
• Willing to assigned in Makati City