Customer Care Supervisor

Unlimited Network of Opportunities International Corporation

RM1.9-3.5K[月薪]
现场办公 - 奎松市3-5年工作经验本科全职
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职位描述

福利待遇

  • 津贴

    话费补贴

  • 员工表彰与奖励

    年度考核, 月度奖, 员工表彰计划, 节日礼物

  • 法定福利

    13薪, 员工贷款, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    健康保险, 健康维护组织

  • 额外福利

    年度公司旅行, 员工折扣

  • 职业发展

    员工援助计划

  • 休假和请假

    丧假, 恩恤假, 病假, 休假

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职位描述

  •  Responsible for leading the CSR team in providing exceptional customer support. Skilled in managing daily operations, resolving escalated issues, and ensuring customer satisfaction. Proven ability to train and motivate staff to achieve performance goals.
  •  Supervise and mentor the customer care team, providing guidance and support.
  • Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.
  • Monitor distributors interactions to ensure adherence to quality standards and company policies.
  • Answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recoding account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.

职位要求

  • Graduate of any 4- year Business course
  • Must have at least 5 years’ experience in customer service
  • Proven ability to lead and motivate a team.
  • Above communication, interpersonal, and problem-solving skills.
  • Strong understanding of customer service principles and best practices.


客户服务销售队伍账户管理非常有职业道德解决问题人际交往能力呼叫中心人际交往能力组织技能
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LIZA MINA

HR ManagerUnlimited Network of Opportunities International Corporation

High response rate

工作地址

2nd Floor, West Insula. 135 West Ave, Project 7, Quezon City, 1105 Metro Manila, Philippines

发布于 28 February 2025

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Unlimited Network of Opportunities International Corporation

101-500人

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