Customer Service Associate | Wireless & Mobile Communications | Taguig

Sutherland Philippines

急招
RM1.5-2.3K[月薪]
现场办公 - 达义1-3年经验高中全职
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职位描述

福利待遇

  • 员工表彰与奖励

    业绩加成, 年度考核, 员工表彰计划, 奖励机制

  • 法定福利

    13薪

  • 健康保险

    现场医疗服务, 人寿保险, 健康维护组织

  • 额外福利

    健身房会员资格, 睡眠区

  • 职业发展

    员工援助计划, 职业发展

  • 休假和请假

    产假和陪产假, 病假, 休假

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职位描述

  • Responsible for handling calls and providing customer support
  • Identify and relate with various customer needs and scenarios
  • Conduct issue identification and problem-solving meeting customer needs and satisfaction
  • Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
  • Remain updated in client and internal processes, technology applications, utilities, and products
  • Utilize various internal and client based tools and applications for customer management and servicing
  • Conduct data entry, documentation, and case management
  • Work and partner with others within a team-based environment
  • Achieve and maintain required metrics and goals
  • Adhere to company policies and procedures as described on the HR Handbook

职位要求

  • Finished at least 2 years in college (or High School Graduate + relevant work experience)
  • Excellent English written and verbal communication skills
  • Working knowledge on computers, the Internet and the wireless network industry
  • Good customer service, multi-tasking and problem-solving skills
  • Ability to work on shifting (graveyard) schedules and weekends
  • Willingness to grow more within the company by performing other duties/projects that may be assigned
英语客户服务解决问题
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Irene Nuguid

LeadSutherland Philippines

More than ten replies today

工作地址

12F, Sutherland Manila Taguig. 12F PhilPlans Corporate Center 1012 North, Triangle Dr, Taguig, 1634 Metro Manila, Philippines

发布于 22 March 2025

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Sutherland Philippines

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