Customer Service Representative

Future First Talents

RM1.5-1.8K[月薪]
现场办公 - 马卡蒂1-3年经验本科全职
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职位描述

职位描述

Customer Service Agent

Makati City | Full-time | On-site

E-Commerce | Online Grocery Platform


A fast-growing e-commerce grocery platform dedicated to making grocery shopping faster, easier, and more convenient for every household. Looking for a Customer Service Agent who is proactive, empathetic, and committed to delivering excellent customer experiences.


As a Customer Service Agent, you will be the first point of contact for customers—resolving issues, answering inquiries, and ensuring that every interaction reflects the company’s commitment to quality service and customer satisfaction.


Key Responsibilities

  • Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
  • Handle order-related concerns, including delivery issues, refunds, product questions, and account management.
  • Coordinate with operations, logistics, and warehouse teams to resolve customer concerns efficiently.
  • Maintain detailed records of customer interactions and follow-ups using internal tools or CRM systems.
  • Provide feedback to improve service processes, product offerings, and overall customer experience.
  • Uphold a positive, empathetic, and solution-oriented tone in all customer interactions.


职位要求

  • At least 1–2 years of experience in customer service, preferably in e-commerce, retail, or food/grocery industries.
  • Strong communication skills, both verbal and written (English and Filipino).
  • Tech-savvy and comfortable using CRM systems, chat tools, and email platforms.
  • A graduate with a bachelor's degree.
  • Customer-focused mindset with patience and problem-solving skills.
  • Willing to work on-site in Makati City and in shifts, including weekends or holidays, if required.
客户服务销售队伍Shopify呼叫中心后台支持人际交往能力
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Jay Avenida

COOFuture First Talents

今天活跃

工作地址

Makati. Makati, Metro Manila, Philippines

发布于 28 July 2025

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