Key Responsibilities:

• Greet and assist clients during check-in and provide information about class schedules.
• Handle bookings, reschedules, and waitlists efficiently to ensure client satisfaction.
• Process in-studio payments accurately and promptly.
• Maintain precise records of client attendance and daily sales.
• Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
• Coordinate closely with studio helpers, instructors, and management for smooth operations.
• Track and manage studio inventory to ensure stock availability.
• Work flexible hours as required, including evenings and weekends.

Qualifications:

• Previous experience in customer service or front desk operations preferred.
• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Familiarity with wellness or fitness environments is a plus.
• Ability to work independently and as part of a team.