IT Service Desk /Open for IT fresh graduate/CALAMBA CITY

Strategic Networks, Inc.

RM1.1-1.5K[月薪]
现场办公 - 拉古纳应届毕业生/学生本科合同工
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职位描述

福利待遇

  • 法定福利

    13薪, Pag-Ibig 基金, 菲尔健康, SSS/GSIS

  • 健康保险

    意外死亡和伤残保险, 健康维护组织

  • 休假和请假

    产假和陪产假, 病假, 休假

职位描述

  • Primarily work in a call-center type of work environment.
  • Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
  • Ability to work flexible hour/s or flexible shift
  • Determines requirements and/or root cause of technical issues by working with end-user.
  • Answers inquiries by clarifying issues; researching, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers.
  • Fulfills requests by clarifying desired information; researching, locating and providing information.
  • Maintains client database by entering information.
  • Keeps equipment operational by following established procedures; reporting
  • Ensure escalation situations are managed and corrected quickly and professionally
  • Drive customer satisfaction through service excellence
  • Ensure customer calls are properly logged for continuous improvement.
  • Learn to be proficient in service and repair of all systems (current, new and updates).
  • Prepare needed daily, weekly and monthly reports.
  • Handles a team or group of engineers
  • Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.

职位要求

  • Preferably with work related experience
  • With good communication skills
  • Willing to travel going to work
  • Graduate of Bachelor's Degree
  • Can start ASAP


English language高超的交流技巧呼叫中心技术支持Ticket Management
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Huertas Ali

HR OfficerStrategic Networks, Inc.

今日回复 0 次

工作地址

102 Accuracy Drive, cor Excellence Ave, Carmelray Industrial Park 1. Carmelray Industrial Park 1, Wisdom Ave, Calamba, 4028 Laguna, Philippines

发布于 02 January 2025

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Strategic Networks, Inc.

51-100人

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