• Main responsibility is to provide IT and technical support across all department in all businesses and subsidiaries of Fibercom Group of Companies.

• Respond to support request and provide IT technical assistant to company employees. Identify and oversee user needs.

• Install, configure, secure, deploy and administer application server (Linux and Microsoft)

• Work in a team environment to resolve IT related issues with systems, network, hardware, and software.

• Track, document and report identified issues, if necessary, with precise details to vendors and service providers. Escalate requests to the appropriate party, as needed.

• Participate in company technical projects and training. Complete special projects as requested

• Maintaining hardware inventory, tracking assets, managing hardware requests, and helping provide reports on hardware requirements.

• Computer hardware installation, deployment, and troubleshooting.

• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.

• Aid in the administration of all IT hardware and software.

• Ensure reliable user access to computers, network, and other IT-related resources.

• Aid in the monitoring and testing of system and network performance and security

• Aid in the administration security solutions, including firewall, anti-virus, and intrusion detection systems.

• Aid in the backup and restoration effort of the department.

• Conduct security patch, update and upgrade of operating system and application used in the company.

• Aid in the Systems/ OS / Hardware / Software upgrades and migrations efforts.

• Aid in the administrator and maintain end user accounts, permissions, and access rights with engineers.

• Uphold, implement, and maintain IT-related procedures, policies, and restrictions

• Recommend, schedule, and perform network improvements, upgrades, and repairs.

• Participate on capacity planning, network and systems design and other IT initiatives being rolled out by the company.

• Provide after-hours support for IT infrastructure and other IT-related emergencies as well occasional weekend maintenance if necessary.

• Performs other information technology duties as required to support the work of the IT department.

• Newly graduates with reputable hands-on IT apprenticeship training will be considered or at least 1 – 2 years of experience in similar role are welcome to apply.

• IT related certification in the Cisco, Linux or Microsoft will be highly considered.

• High organized and composed in aiding and support internally.

• Good communication and verbal skills.

• Can follow documented instructions and manuals precisely.

• Very good team player.

• Possess critical thinking ability and be able to work in a very stressful environment.