Strategic Networks, Inc.
· Assist-end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence.
· Over-all responsible for the management, maintenance and provides technical support via onsite, phone, email and or remote on hardware and software issues, network diagnostic and repair.
· Must be able to coordinate with Senior Technical Support Engineer and Team Leader on any critical technical issues.
· Ensure all tasks are updated and documented including troubleshooting and resolutions steps prior closing.
· Checking of end-user log
· Must be able to escalate tickets with dependencies to respective towers/ group to resolve the concerns of end user.
· Walkthrough staff or clients through series of actions to resolve issues.
· Take ownership of assigned incident tickets and resolve within the agreed service level and targets.
· Proactively update end users with regards to their request.
· Ability to perform root cause analysis and technical reports for issues involving desktop environment.
· Asset Management.
· Analyze and respond to issues and develop resolutions in a timely manner.
· Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.
· Take full responsibility and the required action for the assigned tasks.
· Meet and adhere to attendance requirements based on Service Level Agreement
· Meet and exceeds KPI targets set by the client.
· Delivers quality, productivity, and compliance KPI/ SLA reports on daily, weekly, and monthly reports.
· Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.
Mica Remoquillo
RecruiterStrategic Networks, Inc.
今日回复 1 次
5th Ave. 5th Ave, Taguig, Metro Manila, Philippines
发布于 03 June 2025
IT Service Desk / Open for IT Fresh Grad / BGC, Taguig
Strategic Networks, Inc.
RM1.1-1.5K[月薪]
现场办公 - 达义应届毕业生/学生专科全职
Huertas AliHR Officer
IT Technical Support
Neksjob Philippines
RM7.4-11.1K[月薪]
现场办公 - 达义10年以上工作经验本科全职
WESLEY DONCILLOHR Associate
Technical Support Engineer II - Eastwood, Up to 90K, Shifting
weSource Management Consultancy Firm
RM3.7-6.7K[月薪]
现场办公 - 达义3-5年工作经验本科全职
Jc GayomaRecruiter
Desktop Support Engineer (Packaging & Deployment Specialist)
Gratitude India
RM9.6-10.3K[月薪]
现场办公 - 达义1-3年经验本科全职
Stephen OdebiyiRecruitment Specialist
IT Technical Support
Megalive Corporation
RM1.5-1.8K[月薪]
现场办公 - 达义1-3年经验本科全职
MegaLive CorporationHR Officer