Job Description

We are looking for a versatile Junior Technical Coordinator. This role blends technical expertise with project coordination responsibilities, offering a unique opportunity to leverage technical skills while ensuring smooth project delivery. As a Junior Technical Coordinator, you will oversee the technical aspects of support, manage network infrastructure, and coordinate project activities to effectively meet client demands. In this role, you will work closely with field technicians, IT project managers, clients, and end-user support to provide technical assistance and coordination, ensuring that network and technical services are delivered efficiently.

Job Responsibilities:

• Utilize strong technical skills across networking technologies, LAN/WAN, switching, routing, and cabling, ideally with Cisco certification.
• Create and document technical processes, ensuring adherence and identifying areas for improvement.
• Ensured technical systems were functioning properly, promptly resolved technical issues, and met service level agreements.
• Collaborate with project teams to meet technical requirements, monitor project timelines, and report progress.
• Serve as a customer relations representative, responding to inquiries and addressing concerns effectively.
• Troubleshoot and resolve customer issues, engaging with third parties when needed for in-depth problem resolution.
• Work closely with team members, contributing to discussions, assisting field technicians, and communicating progress updates.
• Understand customer business requirements and contract scope, ensuring service delivery aligns with expectations.
• Stay updated on new products, tools, and techniques, encouraging their use within the business to drive continuous improvement.

Job Qualifications:

• Excellent communication and interpersonal skills, both written and verbal, enabling effective interaction with project managers, technicians, and end-clients across all levels.
• 1-2 years of experience in network support or technical coordination, showcasing proficiency in network technologies such as TCP/IP, DNS, DHCP, Cisco Switches, Routers, and cabling.
• Demonstrated adaptability and organizational skills in managing evolving project requirements, coupled with proven experience in administrative support or project coordination.
• Flexibility with work schedules, including overtime, and a proactive attitude towards pursuing professional certifications like Cisco CCNA for career advancement.
• Proficiency in Office 365 Suite, including Exchange Online, Outlook, Teams, OneDrive, SharePoint, and Microsoft Office, essential for successful project collaboration and technical service delivery.

Good To Have: (Certifications or Skill Set)

• Technical Expertise & Problem-Solving: Proficient in networking technologies (LAN/WAN, TCP/IP, DNS, DHCP) with Cisco certification.
• Skilled at analyzing and resolving complex technical issues.
• Effective Communication & Customer Service: Possesses excellent written and verbal communication skills, facilitating clear interaction with clients, project managers, and technicians.
• Dedicated to providing exceptional customer service and managing client expectations.
• Attention to Detail & Documentation: Ensures accuracy in project documentation, tracking, and database management throughout the project lifecycle, demonstrating meticulous attention to detail.
• Efficient Task Prioritization & Time Management: Demonstrates strong organizational skills in prioritizing tasks, managing deadlines, and efficiently handling multiple responsibilities, contributing to effective project support and technical coordination.
• Team Collaboration, Adaptability & Initiative: Exhibits a proven ability to work collaboratively within cross-functional teams, supporting field technicians, and actively contributing to discussions.
• Flexible and adaptable to evolving project requirements and technologies.
• Takes initiative in seeking opportunities for self-improvement and continuous learning.

Offer & Benefits:

• Competitive salary.
• HMO with 1 free dependent on day 1 & 50% off for additional dependent/s.
• Life insurance on day 1 Government-mandated benefits.
• Attendance bonus.
• 3-6 months probationary contract for a permanent position,
• Night shift differential.
• Positive work culture.
• Effective training program.

#IT #Technical support #Juniorleveltech #Networkmanagement

Please refer to job description.