ROLE SUMMARY

Our client is seeking a Leasing Assistant to join their growing team. This role will be the first point of contact for potential residents and will provide high-level customer service, consistent with the company’s values, for all residents and clients. They will advertise available apartments online, communicate with prospective residents, schedule apartment tours, and process rental applications.

WORK SCHEDULE: 9:00 AM – 6:00 PM Pacific Daylight Time (12:00 AM – 9:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS:

• Learn and follow federal, state, and local fair housing laws (training is provided)
• Process rental applications and proactively follow up with prospects
• Draft and post online advertisements for available apartments
• Communicate via phone and email with prospective residents to answer questions
• Schedule tours between on-site leasing agents and prospective residents
• Maintain records of guest activities and keep availability updated
• Monitor vacancy and make the necessary plans to advertise each available apartment
• Ensure all vacant apartments are listed for rent online and all marketing efforts are of professional quality
• Maintain accurate and complete resident files per company policies
• Provide daily or other regular activity reports to the team
• Assist property managers and the property management team with tasks as needed

QUALIFICATIONS:

• High school diploma required
• Two years of professional experience in customer service, sales, leasing, or another related field
• Adherence to Federal, State, and local fair housing laws and best practices
• Organized and able to adapt to a fast-paced job and situational changes
• Great time management, including prioritization and communication
• Capacity to remain calm in intense situations
• Accept constructive criticism and give appropriate feedback
• Experience in a multi-client environment
• Strong computer aptitude, which includes expertise with Microsoft 365 applications
• Strong organization and oral and written communication skills
• Analytical skills with particular attention to detail
• Aptitude in data management, analytics, reporting preparation
• Ability to function in an autonomous environment—independent worker, self-directed

Please refer to job description.