PHRN - Healthcare Voice Account

MetHealth

急招
RM2.2-2.6K[月薪]
现场办公 - 奎松市1-3年经验本科全职
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职位描述

福利待遇

  • 员工表彰与奖励

    业绩加成, 节日礼物

  • 健康保险

    健康维护组织

职位描述

  • Professional Call Handling: Promptly answer and manage inbound/outbound calls with courtesy and professionalism, addressing patient concerns and inquiries effectively.
  • Appointment Management: Accurately schedule, confirm, and modify patient appointments while communicating relevant pre-visit requirements such as insurance documents or medical history.
  • Insurance Coordination: Verify insurance information and collaborate with billing partners and departments to resolve related inquiries.
  • Customer-Centric Service: Provide empathetic and knowledgeable support, ensuring first-call resolution and a positive patient experience.
  • Cross-functional Collaboration: Coordinate with internal departments (Operations, Logistics, Sales) and external providers to ensure efficient service delivery and patient satisfaction.

职位要求

  • Active Philippine-Registered Nurse (PHRN) license
  • Minimum 1 year of hospital or direct patient care experience (Company/Clinic Nurse with COE accepted)
  • Excellent verbal communication skills
  • Ability to handle confidential information with integrity
  • Strong judgment and problem-solving skills in a high-volume, patient-focused environment
客户服务沟通技能Scheduling SkillsAppointment SkillsMedical KnowledegeDirect Patient Care解决问题Technical Proficiency
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Kirby Del Poso

OwnerMetHealth

今日回复 0 次

工作地址

Robinsons Bridgetowne. H3VH+RX6, Quezon City, 1110 Metro Manila, Philippines

发布于 26 May 2025

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MetHealth

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51-100人

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