We’re Hiring: Supplier Relationship Management Manager

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a new Supplier Relationship Management Manager join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Supplier Relationship Management Manager

Work Arrangement: Work From Office

Location: Angeles

Schedule: Night Shift

Job Description:

• Manage and develop a team of Relationship Managers focused on proactive retention

• Set clear expectations and coach the team to meet KPIs across outreach, engagement, and renewal forecasting

• Oversee task assignment, account coverage, and lifecycle playbook adherence

• Ensure accurate documentation of supplier interactions in Salesforce

• Partner with Director and cross-functional peers to refine lifecycle retention strategy

• Provide feedback on health scoring, automation, and engagement tactics

Requirements:

• 3–6 years of experience in account management, customer success, or renewals (with at least 1–2 years in a people management role)

• Proficient in Salesforce with a strong understanding of CRM best practices

• Experience managing a book of business in a B2B SaaS or compliance-driven environment

• Familiarity with health scoring, lifecycle triggers, and automated engagement tools (e.g., ChurnZero, Gainsight, HubSpot)

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment

• Up to 24 leave credits per year

• Flexible leave credits which may be used for vacation, emergency and sick leaves

• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!

• Endless opportunities for career advancement

• Exclusive ATM inside the office for employee's convenience

• Annual Performance Review with Salary Increase

• We set you up for success with a company-provided PC/Laptop and fiber internet connection

• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!

• Top notch workplace with first class VIP lounge and game rooms

• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance

• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues

• International career growth and connections

• Unlimited cash incentives for hired referrals

• Mental Wellness Employee Assistance program through Lifeworks

• In-house psychiatrist available to support employees' well-being

• Become part of the Employee Share Units program

• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.