ob description

Role and Responsibilities

• Ensure that calls are handled professionally.
• Provide direction and guidance to guarantee consistent achievement of key performance metrics.
• Achieve, measure, report, and communicate metric goal attainment for assigned team.
• Ensure accurate and timely communication of client and campaign issues to Manager Site Operations. 
• Consistently achieve goals for number of call monitoring per week and scores for assigned team of customer service agents.
• Coach, mentor and develop agent team for skills expansion and promotional opportunities.
• Perform other duties as assigned

Qualification

• At least 2-3 Years Team Leader Experience in BPO Setting
• Willing to work on-site
• Willing to be relocated in Baguio

Please refer to job description.