Travel Counselor

Constellation Travels Inc.

RM1.1-1.8K[月薪]
混合办公 - 马卡蒂1-3年经验本科全职
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职位描述

福利待遇

  • 员工表彰与奖励

    业绩加成

  • 法定福利

    13薪, 员工贷款, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    健康维护组织

  • 其他

    办公室聚会

  • 额外福利

    公司设备, 退休计划

  • 职业发展

    员工援助计划, 工作培训, 职业发展

  • 休假和请假

    生日假, 病假, 单亲假, 休假

  • 工作生活两不误

    居家办公

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职位描述

  • Ensures that flight travel requests are fulfilled in accordance with the customer requirements stipulated in the Service Level Agreement (i.e. Lowest possible fare, Response time, No. of Options, Booking details)
  • Follows the company, work procedures, guidelines, and standards in customer service, building Passenger Name Records (PNR) and profiles, ticketing, attendance, accuracy of work, etc. to eliminate errors and avoid ADMs.
  • Participates fully as a team member to assist as needed in completing client request/requirements (i.e. extending help when there are on leave TCs)
  • Acts as account manager to the assigned client. Ensures that all requests are closed and handled accordingly – bookings should be any of the following: flown, rebooked, or cancelled to proper communication and monitoring. Regularly monitors queue to ensure that any flights cancellations and disruptions are properly addressed.
  • Ensures completeness of documents necessary for billing to assure that all transactions are billed to client.
  • Communicates with Third parties (i.e. airlines, GDS provider) as needed.
  • Ensures that all monitoring forms and needed documentation are complete, accurate and timely.
  • Stays abreast of all airlines rules and regulations, tariff and other industry requirements and accurately applies this information when creating bookings.
  • Attends staff and training meetings for on-going updates in the travel industry and office procedures. Shall raise suggestions and concerns to improve the process.\
  • Keeps immediate superior promptly and fully informed of all problems and unusual matters of significance and takes prompt corrective action when necessary or suggests alternative courses of action (i.e. no internet connection, GDS problem).
  • Maintains favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness

职位要求

  • Tourism graduate or any related course.
  • Has a high level of social and emotional intelligence.
  • Willing to be assigned to rotation shifts, weekend, and holiday duty
旅游运营助理SabreGDS票务飞机票旅行定制国际机票Galileo
Preview

Karissa Estadilla

HR SpecialistConstellation Travels Inc.

三天内活跃

工作地址

2/F, CSJ, 105 Aguirre, Legazpi Village, Makati, 1223 Kalakhang Maynila, Philippines

发布于 04 June 2025

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Constellation Travels Inc.

未融资

51-100人

旅行社

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