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Customer Service Representative - Cantonese speaker

RM3.4-3.8K[月薪]
现场办公 - 吉隆坡1-3年经验高中全职
GrowthFN Sdn Bhd

GrowthFN Sdn Bhd

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Customer Service Representative - Cantonese speaker

RM3.4-3.8K[月薪]
现场办公 - 吉隆坡1-3年经验高中全职
GrowthFN Sdn Bhd

GrowthFN Sdn Bhd

Customer Service Representative - Cantonese speaker

GrowthFN Sdn Bhd

RM3.4-3.8K[月薪]
现场办公 - 吉隆坡1-3年经验高中全职
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职位描述

职位描述

ROLE POSITIONING AND OBJECTIVES 

  • Possess strong knowledge of the process and influence the rider's perception of our brand. 
  • Someone with good communication and analytical thinking skills to establish a positive image of our business to the riders, customers and vendors. 
  • You should not only be able to assist our riders on a daily basis but also grasp the insights from your day-to-day work to provide insights on how we can make the riders' experience seamless with the client. 
  • You will function as the first point of contact or frontline who assists our riders with their concerns for both delivery and non-delivery-related enquiries. 
  • The objective is for us to be a one-stop contact centre for the riders to raise and have their concerns addressed accordingly.


RESPONSIBILITIES :

  • Handle inquiries from Riders and order-related issues via live chats/calls/email to ensure seamless customer and rider experience.
  • Develop excellent product knowledge to enhance riders’ experience and support 
  • Provide riders guidance to address the concerns raised, both on the deliveries and other issues.
  • Able to function as a one-stop assistance centre by providing first-contact resolution to our riders/stakeholders.
  • Able to multitask working on various channels 
  • Handle complaints, and provide appropriate solutions and alternatives within the allocated time
  • Adhere to the quality process set to ensure that we are providing accurate and timely service to the riders
  • Grow as part of Live Operations in line with our client values and COE principles.
  • Ability to work on personal and team goals as part of a dynamic team in a fast-paced environment.

职位要求

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE. 

  • Candidates have at least an SPM or Diploma certificate.
  • Preferably with at least 1 - 2 years of working experience in the customer service field 
  • Fresh graduates are welcome to apply
  • Typing speed of at least 40 wpm with 95% accuracy
  • Ability to maintain composure in a multi-tasking, high-energy environment.
  • Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)
  • Preferably with strong computer navigation skills and familiarity with Google Suite.
客户服务解决问题非常有职业道德Cantonese speaking呼叫中心

Stephen Odebiyi

Recruitment SpecialistGrowthFN Sdn Bhd

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