Customer Support Representative (Voice / Live Chat / Email)

Location: UOA Business Park, Shah Alam (5-minutes walk from LRT Subang Jaya)

Job Overview:

We are looking for a passionate and customer-focused individual to join our support team! You’ll be handling customer inquiries via voice, live chat, and email, ensuring every interaction is resolved efficiently and professionally.

Key Responsibilities:

• Handle customer inquiries through voice, chat, and email with professionalism and urgency.
• Take ownership of customer concerns and ensure timely resolution.
• Present product information clearly and confidently.
• Balance customer satisfaction with business goals through effective communication.
• Meet individual KPIs and contribute to team success.
• Promote self-service tools and guide customers toward efficient solutions.
• Collaborate with Team Leaders and Managers to improve processes.
• Uphold confidentiality and data protection standards.

Minimum qualification:

SPM (C1 level)

Good communication and problem-solving skills.

Able to work on rotational shifts (8 AM – 10 PM).

Salary & Benefits:

Basic Salary: RM2,400

KPI Incentive: RM300

Shift Allowance:

RM10/day (shift ends 8:30 PM – 11:00 PM)

RM30/day (shift ends 12 AM and above)

Working Hours:

9 hours per shift

5 working days + 2 rest days per week

Why Join Us?

Friendly and supportive work culture

Convenient location – 5 minutes’ walk from LRT Subang Jaya