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Bilingual Customer Service Officer (Mandarin Speaking)

RM4.6-5.6K[月薪]
现场办公 - 吉隆坡1-3 年經驗本科全職
Blueberry Markets International Incorporated

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PARADISE TEOCHEW RESTAURANT PTE. LTD.

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BBQ CHICKEN (M) SDN BHD

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Blueberry Markets International Incorporated

Blueberry Markets International Incorporated

餐饮服务员

RM2.4-3K[月薪]
现场办公 - 吉隆坡無需經驗學歷不限全職
Fei Yue Blue Bridge Trading Sdn. Bhd.

Fei Yue Blue Bridge Trading Sdn. Bhd.

Bilingual Customer Service Officer (Mandarin Speaking)

Blueberry Markets International Incorporated
RM4.6-5.6K[月薪]
现场办公 - 吉隆坡1-3 年經驗本科全職
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該職位開放給 馬來西亞人

職位描述

簡介

The Bilingual Customer Service Officer (Mandarin) plays a crucial role in bridging communication between the company and Chinese-speaking clients or customers. Their primary responsibilities include:

  • Handle emails, live chats, and inbound and outbound calls in both Chinese (Mandarin) and English.
  • Proactively and positively address all customer inquiries.
  • Cultivate positive relationships with customers, prioritizing their satisfaction.
  • Resolve and document customer complaints while escalating unresolved issues when necessary.
  • Ensure timely responses to tickets within the Service Level Agreement (SLA).
  • Participate actively in business improvement programs to enhance processes and functions.
  • Adhere to privacy requirements and legislative obligations to maintain data confidentiality.
  • Report relevant trends and insights related to client queries, complaints, and opportunities to internal stakeholders.
  • Meet and exceed daily, weekly, and monthly Key Performance Indicators (KPIs).
  • Fulfill any additional duties or projects assigned by the department/team.


Act as a representative of Blueberry in the market, promoting our interests and reputation.

  • Individually and with Managers, ensure understanding and engagement with vision, purpose, and strategic and stakeholder considerations at Manager and Team levels.
  • Demonstrate advanced levels of competence in leadership capabilities required of the position.
  • Engage, support, motivate and develop capability and potential in others.
  • Attract, retain, and develop talent to complement Blueberry’s values and behaviors.
  • Reward and recognize good performance aligned to Blueberry’s values and goals and manage poor performance in a timely manner.
  • Be an ambassador for Blueberry in the market; promote our interests and reputation.
  • Follow our policies, procedures, and code of Ethics and Conduct.
  • Protect our confidential information and intellectual property. 
  • Play an active role in your safety and the safety of others around you.
  • Inspire confidence and urgency within the department and across the team for the delivery of timely, high-quality service to internal and external customers.
  • Foster a culture of continuous improvement.
  • Continuously drive agility and flexibility in responding to market and industry changes.

職位要求

Qualification 

  • Tertiary Qualification in Finance, Business, or related field, or related discipline (preferred)


Experience

  • Minimum one year experience in a customer service role, responding to, and resolving customer enquiries through live chat and email.
  • Good understanding of regulatory trade and transaction reporting and the operational support requirements.
  • A passion for providing excellent customer service 
  • Good written, verbal, and interpersonal communications skills in English and Chinese (Mandarin a must, Cantonese a plus)
  • Strong relationship-building skills, both internally and externally.
  • Good quantitative analytical and problem-solving skills, coupled with high attention to detail with the ability to maintain quality even in busy times.
  • Strong time management skills with the ability to prioritise tasks under pressure.
  • Ability to use good judgment, act, and make decisions with integrity
  • Experience with CRM software, such as Salesforce and Hubspot.
  • Desire and passion for continuous learning, improvement, and innovation.
  • Ability to effectively collaborate and work as part of a team.
英語語言國語客戶服務問題解決強烈的職業道德

Meiji Garces

HR OfficerBlueberry Markets International Incorporated

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