Escalations & Retention Specialist
V-Call Center Link Inc.
職位描述
簡介
- Handle critical customer escalations via voice and written channels (email/chat).
- Investigate and resolve complaints from high-profile clients or sensitive cases.
- Identify root causes and collaborate with internal teams to develop resolutions.
- Ensure customer satisfaction and drive retention efforts.
- Maintain accurate records of escalations and resolutions.
職位要求
- At least HS or SHS Undergrad or College Graduate
- C1 level English proficiency (both spoken and written communication
- 2–3+ years of experience in: Customer service or customer experience roles
- Retail operations, ideally in food and beverage
- Handling high-level complaints or escalations
- Experience in managing corporate/enterprise-level clients is a plus
VCC Link Inc.
Digital Marketing V-Call Center Link Inc.
今天回覆 4 次
工作地址
Taguig. Taguig, Metro Manila, Philippines
發布於 20 June 2025
猜你想看
查看更多IT Service Desk
Unison Solutions Delivery, Inc.RM1.1-1.5K[月薪]
现场办公 - 曼達盧永<1 年經驗本科全職
Unison Solutions Delivery, Inc.Recruitment Assistant
Customer Support
eTeam Workforce Private Corporation PhilippinesRM1.5-1.9K[月薪]
现场办公 - 馬卡蒂應屆畢業生/學生專科全職
Jenky DizonHR RECRUITMENT SPECIALIST
Marketing Specialist
Plastic Container Packaging Corp.RM1.5-1.9K[月薪]
现场办公 - 馬尼拉1-3 年經驗本科全職
NOEL CANCIOHR Manager
Customer Support for Travel & Reservations | Work in Makati/Ortigas
HR SpectaclesRM1.5-2.6K[月薪]
现场办公 - 馬尼拉<1 年經驗本科全職
Patricia Del ValleHead of Talent Acquisition
Marketing Specialist
Sunshine Specialty Foods and Bakery Inc.RM1.5-1.9K[月薪]
现场办公 - 馬尼拉1-3 年經驗本科全職
amelia villasHR Manager
Bossjob安全提醒
若該職位需要您出國工作，請提高警惕，並小心詐騙。
如果您在求職過程中遇到雇主有以下行為， 請立即檢舉
- 扣留您的身分證件，
- 要求您提供擔保或收取財產，
- 迫使您投資或籌集資金，
- 收取非法利益，
- 或其他違法情形。
